Tag Archives: Salesforce

Why the Hell Would Salesforce Want to Buy Twitter?

Rumors surfaced today that Salesforce was interested in buying Twitter — boosting Twitter stock at least temporarily to highs it hasn’t experienced since early January. Of course, Salesforce isn’t the only rumored suitor.

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Salesforce Buying Twitter Would Make Perfect Sense

Salesforce Buying Twitter Would Make Perfect Sense

Twitter has something Salesforce desperately needs. The post Salesforce Buying Twitter Would Make Perfect Sense appeared first on WIRED.
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Salesforce Reportedly Considering Buying Twitter

People want to know: How could a news-messaging cloud service augment the Salesforce core business of customer-relationship management?


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Salesforce brings cross-channel service a step closer with new ‘Snap-ins’

You can’t always bring customers to your best customer-service tools, but now you can bring those tools to them thanks to a new addition announced Wednesday for Salesforce’s Service Cloud.

Dubbed Service Cloud Lightning Snap-ins, the new offering allows organizations of any size to take key support features from Salesforce’s Service Cloud and “drop” them into their websites or mobile apps. Case-management and live-chat capabilities can now be added to mobile and Web apps, for example, and a tap-to-call feature is available for Android and iOS.

A new module enabling two-way video chat, meanwhile, allows customers and agents to see each other. A customer could also use a smartphone’s front-facing camera to show the agent the problem at hand.

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Vivek Kundra, Salesforce Executive and Former U.S. CIO, to Speak at GTEC

This session will explore key considerations for the implementation of cloud computing in the public sector, and why a ‘cloud-first strategy’ is …


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