salesforce.com inc. is a provider of enterprise cloud computing solutions that include apps and platform services as well as professional services.
Twitter has something Salesforce desperately needs. The post Salesforce Buying Twitter Would Make Perfect Sense appeared first on WIRED.
People want to know: How could a news-messaging cloud service augment the Salesforce core business of customer-relationship management?
You can’t always bring customers to your best customer-service tools, but now you can bring those tools to them thanks to a new addition announced Wednesday for Salesforce’s Service Cloud.
Dubbed Service Cloud Lightning Snap-ins, the new offering allows organizations of any size to take key support features from Salesforce’s Service Cloud and “drop” them into their websites or mobile apps. Case-management and live-chat capabilities can now be added to mobile and Web apps, for example, and a tap-to-call feature is available for Android and iOS.
A new module enabling two-way video chat, meanwhile, allows customers and agents to see each other. A customer could also use a smartphone’s front-facing camera to show the agent the problem at hand.
In that time, this cloud computing trend has become standard practice for companies, and its business shows no sign of slowing. The company on …
This session will explore key considerations for the implementation of cloud computing in the public sector, and why a ‘cloud-first strategy’ is …